It is possible that your chosen pick up point was unable to accept delivery of the parcel (early closing, insufficient capacity...), in this case, your parcel will be redirected to another local pick up point.
Articles in this section
- My order is still in preparation, what does it mean?
- How can I track the delivery of my order?
- What should I do if I have a problem with the delivery of my order?
- I still haven’t received my order. What should I do?
- Part of my order is missing, is this normal?
- How can I change my delivery address?
- Can my delivery address be different from my billing address?
- What should I do if I am not present for the delivery of my order?
- My parcel has been damaged, what should I do?
- What should I do if the contents of my parcel have been damaged?