If the pick up point returns the parcel to us, we cannot send it out to you again. Your order will therefore be refunded.
Articles in this section
- My order is still in preparation, what does it mean?
- How can I track the delivery of my order?
- How can I change my delivery address?
- Can my delivery address be different from my billing address?
- What should I do if I am not present for the delivery of my order?
- I still haven’t received my order. What should I do?
- Part of my order is missing, is this normal?
- My parcel has been damaged, what should I do?
- What should I do if the contents of my parcel have been damaged?
- The parcel tracking shows that my order has been returned to sender. Can my order be delivered again?
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