If the shopkeeper advises you that your parcel has not been delivered to the pick-up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form here or by telephone on our Freefone number:
+352 2786 27 64 (LU)
From Monday to Thursday: 9:00 am - 12:30 pm / 1:30 pm - 5:30 pm CET and Friday: 9:00 am - 12:30 pm / 1:30 pm - 3:45 pm CET
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