I went to the pick up point but my parcel isn’t there. What should I do?

If the shopkeeper advises you that your parcel has not been delivered to the pick up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form (link to contact form) or by telephone on our Freefone number:

• +352 2786 27 64 (LU)
• +32 78 480 497 (BE)
• +43 720 817 796 (AT)
• +41 21 588 03 71 (CH)
• +351 308 807 686 (PT)
• +358 8 415 41591 (FI)
• +45 78 76 17 21 (DK)
• +353 76 888 7224 (IE)
• +44 808 164 1432 (UK)
• +31 85 8881 307 (NL)
• +39 011 0709288 (IT)
• +39 011 0709288 (ES)
• +49 89 120 89216 (DE)
• +33 9 75 18 38 89 (FR)

From Monday to Thursday : 9:00 am - 12:30 pm / 1:30 pm - 5:30 pm CET and Friday : 9:00 am - 12:30 pm / 1:30 pm - 3:45 pm CET