If the shopkeeper advises you that your parcel has not been delivered to the pick-up point, even though you have received a delivery notification and you are within the 7 days collection period, please contact our Customer Service via our contact form here or by telephone on our Freefone number:
- +352 2786 27 64 (LU)
- +32 78 480 497 (BE)
- +43 720 817 796 (AT)
- +41 21 588 03 71 (CH)
- +351 308 807 686 (PT)
- +358 8 415 41591 (FI)
- +45 78 76 17 21 (DK)
- +353 76 888 7224 (IE)
- +44 808 164 1432 (UK)
- +31 85 8881 307 (NL)
- +39 011 0709288 (IT)
- +39 011 0709288 (ES)
- +49 89 120 89216 (DE)
- +33 9 75 18 38 89 (FR)
From Monday to Thursday: 9:00 am - 12:30 pm / 1:30 pm - 5:30 pm CET and Friday: 9:00 am - 12:30 pm / 1:30 pm - 3:45 pm CET
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