My order is still in preparation, what does it mean? Eleanor Updated December 27, 2021 12:25 Preparation times are 2 working days, except orders placed with express delivery before 10 am (Monday to Friday) are processed the same day. You will receive a confirmation email with a tracking number once the order is dispatched. Related articles What can I do if I haven’t received my order? Has my order been placed? How do I change or cancel my order? How can I get my order quickly? The parcel tracking shows that my order has been returned to sender. What now happens to my order? Comments 0 comments Article is closed for comments.