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  3. Delivery follow-up

Delivery follow-up

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  • My order is still in preparation, what does it mean?
  • The parcel tracking shows that my order has been returned to sender. What now happens to my order?
  • The parcel tracking shows that my order has been returned to sender. Can my order be delivered again?
  • My parcel has been damaged, what should I do?
  • What should I do if the contents of my parcel have been damaged?
  • How do I know that my parcel is available at the pick up point?
  • My parcel was delivered to the pick up point and then returned to sender, how can I retrieve it?
  • I chose a pick up point for the delivery of my parcel. It has been delivered to another pick up point. Why?
  • I didn’t receive notification that my parcel had arrived at the pick up point. Why?
  • Can someone else collect my parcel from a pick up point?
  • I went to the pick up point but my parcel isn’t there. What should I do?
  • What should I do if I have a problem with deliver of my order?
  • What can I do if I haven’t received my order?
  • Part of my order is missing, is this normal?
  • My pick up point is closed, where will my parcel be delivered to?
  • What should I do if I am not present for the delivery of my order?
  • How do I collect my parcel from the pick up point?
  • How long is my parcel kept at the pick up point?
  • Where is my nearest pick up point point?
  • Can my delivery address be different from my billing address?
  • How can I track the delivery of my order?
  • How can I change my delivery address?
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